Online and in-store
Review the payment journey for each channel, from a remote request to a counter sale.
PaymentOS / Online payment
Your customer.
Their screen.
One easy next step.
Bring payment beyond the counter.
Give customers a way to pay online with RewardlyPay. Payment links extend your checkout beyond a physical terminal, while connected payment touchpoints help bring your online and in-store operation together.
View checkoutA clear path to payment
From a payment request
to a completed checkout.
The illustrated checkout keeps the payment amount and reference above the card form, giving the customer context before they pay.
- 01 / Review
Know what is being paid.
Check the merchant, amount and reference against the agreed purchase.
- 02 / Pay
Complete the checkout.
Use the payment options available on the checkout page.
- 03 / Confirm
Check before fulfilment.
Have your team verify the payment status in the merchant system before releasing goods or starting the agreed service.
A recommended customer and staff workflow. Sending a link, opening it or receiving a screenshot is not proof of successful payment.
Pay-by-Link
Keep the conversation.
Add a way to pay.
Send customers a payment link so they can complete payment on their own screen. Useful when the purchase is agreed away from the counter.
Make the request easy to recognise: explain what it covers, the amount due and what happens after payment. Keep card details out of messages; direct the customer to the payment checkout.
Discuss payment linksAcross your sales channels
Different touchpoints.
A more connected operation.
RewardlyPay brings payment touchpoints into one platform to support reconciliation across channels. Plan online payments alongside the way your team already sells and serves.
Ordering and fulfilment
Decide when payment is required and who confirms it before an order moves forward.
Rewards and relationships
Explore payment-linked loyalty with Rewardly. Confirm eligible payment channels and programme requirements before adding it to your customer journey.
Explore GoShanon ↗Set it up around your business
Agree the details.
Then go live with confidence.
Start with your actual customer journey. Bring these four decisions to your payment walkthrough.
Your checkout
Where will customers pay, and what order or purchase reference should they see?
Your payment mix
Which cards or other methods do customers need? Confirm online availability for your account.
Your commercial terms
Confirm online transaction rates, additional charges, settlement timing, refunds and dispute handling.
Your team’s workflow
Agree how to verify payments, reconcile records and handle unsuccessful or duplicate attempts.
Online rates and method availability are quoted separately. In-person or hawker rates are not automatically applicable to online transactions. Integration scope and any additional services must be confirmed before launch.
Ready for your next channel
Make the next step
a payment.
Walk through your online checkout requirements with RewardlyPay.
Good questions
A little more clarity.
Can customers pay through a payment link?
Yes. RewardlyPay offers payment links. Confirm the available checkout options and the process for issuing and tracking links during your walkthrough.
Do in-person payment rates apply online?
Do not assume they do. Request an online payment quote covering transaction rates, applicable methods, additional charges and settlement terms.
Which payment methods will my online checkout support?
Confirm the online methods enabled for your merchant account. The illustrated checkout shows a card payment form; terminal acceptance does not establish that every method is available online.
What should staff check before fulfilling an order?
Verify the payment status in the merchant system and match the amount and reference to the purchase. A sent link or a customer-provided screenshot is not sufficient confirmation.
Can I connect online payments with my existing sales workflow?
Discuss your ordering system, payment channels and reconciliation requirements with Rewardly. Confirm compatibility and the integration scope before implementation.
What should I prepare for a demonstration?
Bring an example purchase, your expected transaction volume, required payment methods and existing systems. Include your fulfilment, refund and reconciliation processes so the walkthrough reflects your operation.