What is the customer buying?
Ask what the customer expects to have left after one visit. With a prepaid package the answer is a particular entitlement, such as one remaining class. With store credit the answer is a monetary balance for eligible purchases. If your team cannot give the same answer as the customer, change the offer before deciding on the price.
Picture a florist who runs small workshops and sells stems by the bunch. One regular wants to book two flower-arranging sessions. Another drops in whenever fresh stock arrives and buys something different each time. Both are willing to pay in advance. The first wants a place in a particular experience; the second wants a flexible way to pay.
When a prepaid package makes sense
For the workshop customer, write the offer in units: which sessions are included, whether materials are covered and how to reserve a place. Decide what happens if a class fills up, the customer cancels, or someone else wants to attend. A package does not by itself reserve a seat. Confirm the booking and redemption steps in your own setup.
In the fictional studio, a member uses the first of two eligible sessions. Ask a colleague to find the remaining entitlement without relying on the teacher’s memory. Then try to use the same visit twice. The team should know what evidence to check and who may correct a mistake. Do not launch until the member and the studio can agree on what is left.
When store credit makes sense
For the shopper who chooses different flowers each week, start with dollars. Imagine the studio accepts an S$50 top-up with no bonus. After an eligible S$18 bunch, S$32 remains. If the next purchase costs S$40 and the full balance is eligible, S$8 is still due. These are illustrative terms, not Rewardly rates. Check which channels and other payment methods your outlet supports.
Show the top-up and the later purchase as different events. Ask the team to find the original top-up, the amount spent and the balance left. If you offer bonus credit, explain which part the shopper paid for and the rules for using the bonus. Avoid calling the balance cash: it is value for eligible purchases with the merchant.
A purchased package is different from a gift bundle
Rewardly also documents packages that deliver configured rewards when a member joins a tier or completes a stamp challenge. A welcome gift can include points, a voucher or store value. That is a different promise from selling a pair of workshop visits. Confirm the paid package design separately before accepting a customer’s money.
Try the offer from both sides
Ask one colleague to act as a new member and another to close the shop. Have the member buy, redeem once and ask what is left. Have the closer explain what the shop still owes and find the relevant record. Repeat with a missed session or a purchase above the credit balance. Choose the offer whose exceptions your team can explain as clearly as its benefits.
Explore Rewardly prepaid packages
Read the Rewardly guide to reward bundles
Read the Rewardly guide to store credit
