Return and refund policies

Return and Refund Policies For POS Hardware Purchase

Return Policy

• Items must be returned in their unopened and original packaging to qualify for a refund or exchange.
• Returns are only valid within 30 days of the purchase date. Any return requests made after 30 days will not be accepted.
• Customers are responsible for ensuring the items are securely packed to avoid damage during transit.

Refund Policy

• Refunds will be issued once the returned item is inspected and confirmed to meet the return conditions.
• The shipping fees incurred during the original purchase will be deducted from the refunded amount.
• Refunds will be processed via the original payment method and may take 5-7 business days to reflect in your account.

Additional Notes

• For defective or damaged items, please contact customer support with evidence (e.g., photos) to assess eligibility for a refund or replacement.
• Any promotional or discounted items are subject to specific terms and may not be eligible for a return or refund.

For assistance, please contact our customer support team.

Rewardly Pte Ltd

Tel: +65-9739 0150, email: hello@rewardly.app