How Shawarma Shack Singapore Scaled Fast-Food Operations with Rewardly CommerceOS
- Kelvin Low
- 3 days ago
- 4 min read
TABLE CONTENT
1. About Shawarma Shack
2. From Toa Payoh to Serangoon
3. The Challenges
4. Chose Rewardly POS
5. Transformed Shawarma Shack’s Daily Operations
CommerceOS: Unified Ordering Across All Channels
Automated Order Fulfilment with KDS, Expedite & Queue Display
Advanced Menu Management for Fast-Food Promotions
StockOS: Ingredient & Recipe-Level Control
Delivery Platforms Fully Integrated
6. The Results
7. Customer Testimonial
8. Built for Singapore’s Fast-Food & Casual Dining Scene
9. FAQs
10. Thinking of Scaling Your F&B Brand in Singapore?
About Shawarma Shack — From Night Market Stall to the Philippines’ Largest Shawarma Chain
Shawarma Shack traces its roots back to 2015, when the brand began as a small food stand at a local night market in the Philippines. What started as a humble operation quickly gained traction with customers through its value-driven offerings and generous portions, helping the brand build a strong following in a highly competitive fast-food landscape.
Over the years, Shawarma Shack expanded rapidly across the country and is today widely recognised as the largest shawarma restaurant chain in the Philippines, with hundreds of outlets nationwide. The brand’s growth has been driven by a clear focus on consistency, affordability, and operational efficiency—qualities that allowed it to scale successfully while maintaining product quality and brand recognition.
Building on this strong foundation, Shawarma Shack has taken its first steps beyond the Philippines by entering the Singapore market. This move reflects the brand’s confidence in its proven operating model and its ambition to bring its well-loved shawarma offerings to an international audience, starting with one of Asia’s most competitive F&B environments.
From Toa Payoh to Serangoon: A Modern Fast-Food Success Story
Shawarma Shack is a fast-growing fast-food brand in Singapore, known for its efficient service and crowd-friendly menu. Following the success of its flagship outlet in Toa Payoh, the brand is expanding with a second outlet at POIZ Centre in Serangoon. This move requires consistency, speed, and operational scalability.
To support this growth, Shawarma Shack chose Rewardly CommerceOS, a unified platform built for modern F&B operations in Singapore.
The Challenge: Running a High-Throughput Fast-Food Operation
Like many fast-food concepts, Shawarma Shack faced several operational challenges:
Peak-hour queues and order congestion
Multiple ordering channels (counter, QR, kiosk, delivery)
Fast-changing menus with regular and seasonal set meals
The risk of overselling due to ingredient shortages
The need to replicate the same workflow seamlessly at a second outlet
Managing these manually—or with fragmented systems—would slow service and increase errors.
Why Shawarma Shack Chose Rewardly POS
Shawarma Shack selected Rewardly for one apparent reason: everything runs on a single platform.
With Rewardly CommerceOS, the team could unify:
Expedite Display
Queue Number Signage
Stock and ingredient management
This removed the complexity of managing multiple vendors or disconnected tools, making the system easier to operate and scale.
How Rewardly Transformed Shawarma Shack’s Daily Operations
🚀 CommerceOS: Unified Ordering Across All Channels
Customers can order via:
Counter POS
QR scan-to-order
Self-ordering kiosk
All orders flow into a single system, ensuring consistent menus, pricing, and promotions—no matter how the order is placed.
🍽 Automated Order Fulfilment with KDS, Expedite & Queue Display
Rewardly connects all orders directly to:
Rewardly KDS for kitchen preparation
Expedite Display to manage ready orders
Queue Number Signage to notify customers
This creates a smooth front-of-house and back-of-house workflow, reducing verbal calls, confusion, and bottlenecks during rush hours.
🧠 Advanced Menu Management for Fast-Food Promotions
Fast-food menus move quickly—and Rewardly is built for that.
Shawarma Shack uses Rewardly’s advanced menu management to:
Launch regular and seasonal set meals
Schedule promotions automatically
Apply menu changes across POS, QR, kiosk, and delivery instantly
No manual syncing, no mismatched menus.
📦 StockOS: Ingredient & Recipe-Level Control
Rewardly StockOS connects directly to the menu engine:
Ingredient and recipe-level deduction
Modifier-level tracking for fast-food customisation
Automatic menu availability updates when stock runs low
This ensures Shawarma Shack never oversells and maintains consistency across:
In-store orders
QR ordering
Kiosk
GrabFood and FoodPanda
🚚 Delivery Platforms Fully Integrated
Rewardly synchronises menus and availability with:
GrabFood
FoodPanda
Stock-driven availability means delivery channels are updated automatically, reducing cancellations and improving the customer experience.
Results: A Scalable Model Ready for Expansion
With Rewardly in place, Shawarma Shack achieved:
Faster order processing during peak periods
Reduced queue congestion with automated fulfilment
Consistent menu execution across all channels
Better control over ingredients and food costs
A proven operational model ready to roll out to new locations
This made the expansion from Toa Payoh to POIZ Centre, Serangoon, smoother and more predictable.
What the Team Says
“Rewardly allows us to manage fast-food operations without complexity. From orders to kitchen to queue display, everything works together seamlessly—making it easy to scale.”
Built for Singapore’s Fast-Food & Casual Dining Scene
Rewardly is explicitly designed for Singapore F&B operators:
Supports local payment workflows
Handles high-volume service models
Scales easily from single outlet to multi-outlet brands
Reduces reliance on multiple systems and vendors
Whether you’re running a shawarma stall, fast-casual concept, or QSR brand, Rewardly adapts to your growth.
FAQs
What is the best POS system for fast-food restaurants in Singapore?
A POS system should support multiple ordering channels, kitchen automation, stock control, and delivery integration. Rewardly is built specifically for these needs.
Can Rewardly handle QR ordering and kiosks together?
Yes. Rewardly CommerceOS runs POS, QR ordering, and kiosks on a single platform with unified menu management.
Does Rewardly integrate with GrabFood and FoodPanda?
Yes. Menus and availability are synced automatically based on real-time stock levels.
Thinking of Scaling Your F&B Brand in Singapore?
If you operate a fast-food restaurant, café, or multi-outlet F&B business in Singapore, Rewardly provides a modern, unified POS and operations platform built to scale with you.
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